Shipping
At Poceti, we are committed to delivering your order quickly, safely, and responsibly. Please review our shipping policy below for full details regarding processing times, delivery windows, service types, and restricted regions.
Processing & Delivery Time (U.S. Orders)
- Processing Time: 1–2 business days
- Shipping Time: 5–7 business days
- Shipping Fee: Free shipping within the contiguous United States
- Shipping From: Local U.S. warehouses
Note: Products ordered together may be shipped in separate packages and could arrive on different days.
Delivery & Shipping
Delivery Time = Processing Time + Shipping Time
Processing Time
The processing time varies from product to product. Some popular items can be shipped within 24 hours, while engraving or custom orders may take up to 5-7 working days. After your order is shipped, you will receive a shipping notification sent to your email address informing you of tracking details and the estimated delivery date.
Shipping Time
Many factors can affect transportation time. We make every effort to ship your product out as soon as possible within the time frame that is listed on each product page.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The tracking number and information will be updated in the order details within your account, please log in to check it.
Customs, Taxes and Duties
Customers are responsible for customs taxes, duties or import charges. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note that these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.
Delayed Package
We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability.
If a package is lost or cannot be confirmed delivery with tracking detail, we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subjected to investigation and not eligible for a refund until resolved. Should your package not be delivered, or be damaged upon arrival, please contact us at: infor@poceti.com with your order number.
Any other Question?
Should you have any questions, please feel free to contact to us. We are here to help! Send a message on our website or email us at infor@poceti.com
Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Infor@poceti.com. Please note that returns will need to be sent to the following address
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Infor@poceti.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Infor@poceti.com
