📦Shipping Policy

At Poceti, every item is lovingly handmade to order. Please allow 2–3 business days for production before shipping.

Shipping Time:
Once shipped, orders typically take 7–14 business days to arrive, depending on your location and your local delivery services.

Standard Shipping Fee: $6.99 USD
FREE Shipping on Orders Over $100 USD
Orders under $100 will be charged a flat rate of $6.99 at checkout.
Orders over $100 qualify for free standard shipping automatically

Shipping Locations:
We currently ship worldwide. If you don’t see your country at checkout, contact us and we’ll assist you.

Tracking Your Order:
Once your order is shipped, you’ll receive an email with a tracking number. Please allow 24–48 hours for tracking updates.

🔁Return & Exchange Policy

Because our products are handmade and made-to-order, we do not accept returns due to change of mind.

However, if your order arrives damaged, incorrect, or missing an item, please contact us within 7 days of receiving it. We’ll be happy to offer a replacement or partial refund, depending on the issue.

To qualify for a replacement:

• Notify us within 7 days of delivery

• Provide clear photos of the problem

🎨Custom Orders

Custom or personalized items are non-returnable unless they arrive damaged or incorrect.

📩Contact Us

If you have any questions about shipping, returns, or your order, please contact us at:
📧[email protected]